Returns and exchange policy
Custom garments are non-returnable / Close out and clearance items are also non-returnable / Items of an intimate nature (worn tightly against the skin) are non-returnable
We offer a 30 day money back guarantee or a 60 day full exchange on any garments that are not worn against the skin.
Refunds are issued in the same manner payment was received.
The following items can’t be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale or Clearance
Faulty or defective Garment
In the unlikely event an item is defective we will provide a full refund with in 30 days or an exchange with in 60 days for and item of lesser or equal value.
Returned Items
(The customer has a “duty of care” over the garment until it has been returned)
- Must not be worn or soiled
- Must be free of smell and odor
- Corsets that have been tight laced will be considered worn, due to the fact that your corset will quickly take on the shape of your body (if you are trying on for sizing please wear a tee shirt or tube top underneath to protect the garment and lace loosley to establish fit)
How to Return an item
- Contact us by email or phone and request either a refund or an exchange
- We will issue a Return Authorization to be included with the original invoice in the package when shipped back.
- Please note shipping and postage costs are non refundable.
- Please allow 2-3 business days from when the product is received and sent to our quality control department for approval and then the refund will proceed.
Second Party Purchases
- Items purchased though a vendor must be returned, exchanged or refunded in the same manner it is purchased.
- We will issue a Return Authorization to be included with the original invoice in the package when shipped back.
- Please note shipping and postage costs are non refundable.
- Please allow 2-3 business days from when the product is received and sent to our quality control department for approval and then the refund will proceed.
- A credit will be issued back to the vendors account that originally purchased the garment so they may proceed accordingly with their own return policies.
- All vendors are subject to our same return policy and processing procedure.